FAQ

Frequently Asked Questions

Straight answers to the questions clients ask most often before and after starting a recovery case.

We assess the fraud structure, organize evidence, trace movement where possible, and engage the most appropriate recovery channels for that case.

We handle crypto scams, impersonation fraud, investment fraud, romance scams, phishing cases, and bank transfer fraud.

Timelines vary by scam type, evidence quality, payment rail, and jurisdiction. Some actions begin within days; full recovery matters often take longer.

Fees depend on the complexity and scope of the case. We explain the commercial structure clearly before work proceeds.

Yes. Confidentiality is a core operating principle and client information is handled within a secure workflow.

At minimum: your account of what happened, dates, amounts, platform names, and any receipts, screenshots, or transaction details you have.

No credible recovery team can guarantee outcomes. We focus on building the strongest possible case and giving realistic guidance.

Vestaida serves clients across 47+ countries and evaluates each case based on its payment channels and jurisdictional profile.

Sometimes, yes. Older cases can still be workable depending on evidence quality, counterparties involved, and what action routes remain open.

Your case enters intake review. We assess the facts, determine the likely recovery path, and communicate next steps clearly.

Not always. Some cases can move through platform, bank, or compliance channels first. Where legal support is appropriate, we explain that.

Clients can monitor updates through the Vestaida dashboard once their account and case access are active.

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